Wild Rummy
Have a question, found a bug, or want to share feedback? Send us an email and we'll get back to you as soon as we can.
The app crashed or something isn't working.
Please email us with a brief description of what happened, what device
you're on (iPhone, Android, browser), and the version of the app. Screenshots
are always helpful.
I lost my progress / my game disappeared.
Wild Rummy saves your session in your browser or app storage. Clearing site
data, reinstalling the app, or switching devices will start a fresh session.
Multiplayer rooms that go inactive for more than a few minutes are automatically
cleaned up by the server.
How do I report a multiplayer issue?
Include the room code if you have it, roughly when the issue occurred, and
how many players were in the game. This helps us trace the server logs.
I want to learn the rules.
Check out the How to Play guide for a full
walkthrough of sets, runs, wild swaps, scoring, and more.
Wild Rummy never requires an account — if you have never signed in, there is nothing to delete. If you did sign in with Google or Apple, you can delete your account and its data at any time.
In the app
Tap your name in the top-right corner of the home screen, choose
Delete account, and confirm. Deletion happens
immediately.
By email
If you no longer have the app installed, email
support@wildrummy.io
from the address you signed in with, with the subject "Delete my
account". We will confirm and delete it within 30 days.
What gets deleted
Your account and sign-in, your statistics and achievements, your display
name and profile, your entries on the weekly and all-time leaderboards,
and any remaining undos. All of it is removed permanently and is not
recoverable. Purchased undos are not refunded when you delete your
account.
What we keep
Summary records of online games you played in — room code, final scores,
and the display name you used at the time — are kept so we can diagnose
multiplayer problems, and are not removed automatically when you delete
your account. If you want those removed too, say so in your email and we
will delete them.
Wild Rummy is an independent project. We aim to respond to all support emails within a few business days.